Warranty, Shipping & Ordering

1. Before Requesting a Quotation

To prepare an accurate product and commercial review, please provide the information reasonably available for your requirement, such as:

• Product type and intended application.
• Overall dimensions, thickness, profile and mounting-hole pattern.
• Existing part number, drawing, photographs or sample information.
• Required quantity and whether the inquiry is for a sample, replacement, custom or recurring order.
• Delivery country or destination and any requested packaging or documentation.
• Operating conditions or compatibility concerns that may affect selection.

Incomplete or changing information may require a revised quotation, drawing, price or production schedule.

2. Quotations

Quotations are prepared from the information supplied by the prospective buyer. The quotation should be reviewed carefully for product description, dimensions, materials, quantity, price, currency, validity, payment, delivery, packaging and any technical assumptions.

A quotation is not an accepted order. SENTHAI may request clarification or issue a revised quotation if requirements, quantities, costs, availability or delivery conditions change before order acceptance. The quotation’s written terms control over general information shown on this website.

3. Samples

Sample availability depends on the product, specification, quantity, material and production requirements. Any sample fee, freight cost, lead time, quantity, credit arrangement, test purpose and approval requirement will be confirmed in writing before the sample is supplied.

A sample is intended to support evaluation under the buyer’s actual conditions. Sample approval does not replace confirmation of the final production drawing, specification, quantity and commercial terms.

4. Minimum Order Quantity and Custom Orders

SENTHAI does not state one universal minimum order quantity on this page. The applicable quantity depends on the product type, dimensions, material, tooling, packaging and manufacturing requirements and will be shown in the relevant quotation.

For custom, replacement, private-label or OEM orders, the buyer should provide complete and accurate specifications. Production may require written approval of a drawing, sample, label, packaging instruction or other technical document.

5. Order Confirmation

An inquiry, sample request, purchase order or payment does not by itself alter the technical and commercial conditions stated in SENTHAI’s written documents. An order is accepted only when SENTHAI confirms it in writing or the parties enter into a written contract.

Before production, the buyer should verify that the accepted documents correctly identify the product, specification, quantity, destination and any required inspection, marking, packaging or documentation.

6. Pricing and Payment

The applicable price, currency, payment schedule, quotation validity, bank charges, taxes, duties, freight and other costs are those stated in the relevant quotation, order confirmation or contract. This page does not establish a fixed currency or payment percentage.

Payment should be made only according to authentic written instructions from SENTHAI. If bank details or payment instructions appear to change, verify them with your established SENTHAI contact before sending funds.

7. Production and Lead Time

Production timing varies according to the product, quantity, material availability, customisation, technical approval, payment status, inspection and packaging requirements. The estimated lead time for an order will be confirmed in writing.

Unless a written contract expressly guarantees a date, production and delivery dates are estimates. Buyer-requested changes or delays in approving drawings, specifications, samples, payment or other information may affect the schedule.

8. Packaging

Packaging is selected or agreed according to the product, shipment size, destination, transport method and buyer requirements. Any special marking, private label, pallet, crate, moisture protection, export packaging or documentation requirement should be identified before order confirmation.

Where packaging specifications are important to the buyer, they must be stated in the applicable written order documents.

9. Shipping and Delivery

The shipping method, destination, delivery term, freight responsibility, insurance, customs documentation, transfer of risk and transfer of title are determined by the applicable quotation, order confirmation or contract. Available arrangements depend on the destination, shipment and legal or carrier requirements.

Unless agreed otherwise in writing, transport schedules provided by carriers or freight partners are estimates. Delays caused by customs, carriers, weather, government action or other circumstances beyond reasonable control may affect arrival.

10. Import, Taxes and Customs

Responsibility for import licences, customs clearance, duties, taxes, destination charges and regulatory documents follows the agreed delivery and trade terms. Buyers should confirm destination-country requirements before placing an order and tell SENTHAI about any required document that must accompany the shipment.

11. Receiving and Inspecting a Shipment

On receipt, the buyer should inspect the shipment promptly and compare the package count, product identification and visible condition with the delivery and order documents.

If packaging is visibly damaged or packages are missing, record the condition with the carrier where possible and preserve the shipping documents, labels and packaging. Take clear photographs before unpacking or moving affected goods.

12. Product Warranty

The warranty applicable to a product is the warranty stated in the written documents for that order. This page does not create a universal warranty period or expand an order-specific warranty.

A warranty review evaluates the supplied product against the agreed specification and the applicable written warranty. Normal wear is not automatically evidence of a manufacturing non-conformity. Installation, application, impact, road conditions, storage, maintenance, modification and use outside agreed requirements may be relevant to the review.

13. Reporting Damage or a Suspected Non-Conformity

Contact SENTHAI without undue delay after discovering shipping damage, shortage or a suspected product non-conformity and within any notification period stated in the applicable order documents or required by law.

Please provide, where available:

• Quotation, invoice, order or shipment reference.
• Product name, dimensions, quantity and affected batch or package identification.
• Clear photographs of the product, labels, packaging and reported condition.
• A description of installation, use, operating conditions and when the issue was identified.
• Measurements, inspection records or other evidence relevant to the agreed specification.

Do not return, alter, install, destroy or dispose of affected products while a review is in progress unless SENTHAI provides written instructions or immediate action is reasonably necessary for safety.

14. Claim Review and Available Resolution

SENTHAI may request additional information, remote inspection, samples or return of affected products before completing a review. A claim is assessed under the written terms applicable to the order and mandatory law.

If a claim is accepted, the available resolution may include correction, replacement, credit or another written arrangement appropriate to the circumstances and permitted by the applicable terms. No particular remedy is guaranteed by this general-information page.

15. Returns, Changes and Cancellations

Products must not be returned without written authorisation and shipping instructions from SENTHAI. Order changes, cancellations, returns, credits and refunds are subject to the applicable written transaction documents and law.

Custom-manufactured, buyer-specific, used, installed or modified products may not be returnable unless SENTHAI agrees in writing or a non-excludable legal right applies. Approved changes may affect price, material use and timing.

16. Related Terms

Use of this website and transactions with SENTHAI are also subject to the Terms of Service. Personal information submitted through forms, email or related communications is handled as described in the Privacy Policy.

17. Contact Our Team

For a quotation, sample question, order update, shipping question or claim review, contact:

Senthai Cemented Carbide Tools (Thailand) Co., Ltd.
27/34, Moo 2, Phananikhom Subdistrict
Nikhom Phatthana District, Rayong 21180
Thailand

Email: [email protected]
Include the relevant quotation or order reference and do not send original or irreplaceable samples until shipping instructions have been confirmed.