Privacy Policy

1. Who We Are and the Scope of This Policy

Senthai Cemented Carbide Tools (Thailand) Co., Ltd. (“SENTHAI”, “we”, “us” or “our”) operates senthaitool.com. For personal information collected through this website and our related business communications, SENTHAI is the data controller unless another notice states otherwise.

This Privacy Policy applies when you browse our website, submit a contact or quotation form, communicate with us by email, phone or WhatsApp, or otherwise ask us to review a product, drawing, sample or commercial requirement. It does not govern the independent privacy practices of websites or services that we do not control.

2. Information We Collect

Information you provide

Depending on how you contact us, we may collect:

• Your first and last name.
• Your business email address and phone or WhatsApp number.
• Your company name, purchasing context and delivery country or destination when provided.
• Your message, requested product, blade size, estimated quantity, part number, drawing, sample details, compatibility questions and other quotation requirements.
• Records of our correspondence, quotations and follow-up communications.

Please do not send sensitive personal information that is not necessary for your inquiry.

Information collected automatically

When you use the website, our web server and security or functionality services may process technical information such as your IP address, browser and device type, operating system, requested pages, access time, referring page, language preference, cookie or similar identifiers, and security or diagnostic events.

Information from business interactions

If an inquiry develops into a quotation, sample request, order or customer relationship, we may also process the business contact, delivery, transaction and compliance records needed to manage that relationship and meet legal, accounting and contractual requirements.

3. How and Why We Use Personal Information

We may use personal information to:

• Respond to inquiries about products, specifications, compatibility, samples, prices and lead times.
• Review drawings, product information and commercial requirements supplied by you.
• Prepare quotations and take steps requested before entering into a business contract.
• Administer customer, supplier and business relationships.
• Operate, maintain, secure and improve the website and its forms.
• Detect and prevent spam, fraud, misuse, security incidents and other harmful activity.
• Keep records and comply with applicable legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal claims.

Depending on the circumstances and applicable law, our legal bases may include consent, taking steps at your request before a contract, performing a contract, complying with a legal obligation, and our legitimate interests in answering B2B inquiries, operating a secure website and managing our business. Where we rely on consent, you may withdraw it without affecting processing that occurred before withdrawal.

We do not use information submitted through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

4. Cookies and Similar Technologies

Cookies and similar technologies may be used for functions that are necessary to operate the website, maintain security, submit forms, remember a selected language or preference, and improve performance. Third-party features described below may also receive technical request information when they load.

You can control or delete cookies through your browser settings. Blocking necessary cookies or scripts may prevent forms, language selection or other website features from working correctly.

If we introduce non-essential analytics or advertising cookies for which consent is required, we will provide appropriate notice and choices before using them.

5. Website Tools and Service Providers

We use website technologies and service providers to operate senthaitool.com. Depending on the feature you use, personal information or technical request data may be processed by:

Our forms use hCaptcha, provided by Intuition Machines, Inc. See the hCaptcha Privacy Policy and Terms of Service. Information about the translation service is available in the GTranslate Privacy Policy. Information about Google’s practices is available in the Google Privacy Policy.

We may also disclose relevant information to professional advisers, authorities, logistics providers, inspection providers or other business service providers when necessary to fulfil a request, complete a transaction, comply with law or protect legal rights.

We do not sell or rent personal information.

6. International Data Transfers

SENTHAI is located in Thailand. Because the website serves international visitors and uses service providers that may operate in other countries, personal information may be processed outside your country of residence. Where applicable law requires it, we use appropriate contractual or other safeguards for international transfers.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. The period depends on whether an inquiry remains active, whether it develops into a quotation or order, the length of the business relationship, warranty or dispute requirements, security needs, and applicable tax, accounting or legal obligations.

When information is no longer needed, we delete it, anonymise it or securely isolate it until deletion is possible. Backup copies may remain for a limited period under our normal backup cycle.

8. Your Privacy Rights

Depending on the law that applies to you, you may have the right to:

• Ask whether we process your personal information and request access to or a copy of it.
• Ask us to correct incomplete or inaccurate information.
• Ask us to delete information in circumstances provided by law.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests or to direct marketing.
• Receive certain information in a portable format where the right applies.
• Withdraw consent where processing is based on consent.
• Complain to the relevant data protection authority.

These rights are not absolute and may be limited by legal exceptions. To protect personal information, we may ask for enough information to verify your identity and understand your request. We will respond within the period required by applicable law.

9. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Access is limited according to business need. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

10. Children’s Privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children under 16 through this website. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

11. Third-Party Websites and Social Media

Our website may link to social media pages, third-party websites or other services. When you follow an external link, the third party’s own terms and privacy policy apply. We are not responsible for the content or privacy practices of services that we do not control.

12. Changes to This Policy

We may update this Privacy Policy when our website, business practices, service providers or legal obligations change. The revised version will be posted on this page with a new effective date. If a change is material, we may provide an additional notice where appropriate.

13. Contact Us

To ask a privacy question or exercise a privacy right, please contact:

Senthai Cemented Carbide Tools (Thailand) Co., Ltd.
27/34, Moo 2, Phananikhom Subdistrict
Nikhom Phatthana District, Rayong 21180
Thailand

Email: [email protected]
Please use the subject line Privacy Request and describe your request and country of residence.